At Hepahome, we aim to process orders quickly and efficiently. This policy explains when an order can be cancelled, changed, or refunded.
Order Cancellations
Orders are sent to our warehouse or fulfillment partner shortly after they are placed.
You may request a cancellation within {{cancel_window_hours}} hours of placing your order by emailing {{email}} with your order number and the word “Cancel” in the subject line.
A cancellation request is not guaranteed. If your order has already entered fulfillment or has been shipped, we will no longer be able to cancel it.
Cancellation Fee
If Hepahome is able to approve a cancellation as an exception, the cancelled order may be subject to a {{cancellation_fee_percent}} cancellation fee.
This fee may be deducted from the refund amount to cover payment processing, order handling, and fulfillment costs already incurred.
After Dispatch
Once an order has been dispatched, it can no longer be cancelled.
If you no longer wish to keep the item, you may refer to our Refund & Return Policy once the order has arrived.
Returned items must meet the conditions listed in our Refund & Return Policy.
Changes to an Order
If you need to change your shipping address, size, color, product, or quantity, please contact us at {{email}} as soon as possible after placing your order.
We may be able to make changes before the order enters fulfillment.
Once an order has entered fulfillment or has shipped, we cannot guarantee any changes.
Cancellations by Hepahome
In rare cases, Hepahome may need to cancel an order. This may happen if an item is unavailable, payment cannot be verified, order details appear incorrect, or fulfillment is not possible.
If we cancel your order, we will notify you by email and issue a full refund to your original payment method.
Refund Timing
Approved refunds are issued to the original payment method.
Please allow {{refund_processing_days}} business days for the refund to be processed. Your bank or payment provider may take additional time to show the refund in your account.
Legal Notice
By completing a purchase on hepahome.com, you agree to the terms outlined in this Cancellation Policy.
This policy does not affect any consumer rights that cannot be excluded under applicable law.
Contact
If you have any questions about cancelling or changing an order, please contact us and include your order number.
Hepahome
hepahome.com
{{email}}